Liquidate Ease Refund & Returns Policy
Effective Date: 26/02/2025
Last Updated: 26/02/2025
At Liquidate Ease, we strive to ensure all our customers are satisfied with their purchases. However, we understand that sometimes returns may be necessary. This Refund & Returns Policy outlines the process and conditions for returning products purchased through our store.
1. Returns Eligibility
1.1 Return Window – You have 7 days from the date of delivery to request a return.
1.2 Business-to-Business Sales – All transactions are considered business-to-business (B2B) and therefore do not fall under the Consumer Contracts Regulations.
1.3 Restocking Fee – All returns are subject to a 25% restocking fee, which will be deducted from the refund amount.
1.4 Product Condition – Items must be returned in unused, undamaged condition, with all original packaging and accessories. Returns without original packaging will be refused.
1.5 Return Address & Responsibility – Products must be returned directly to our supplier at:
Return Address:
Unit 7, Apollo Court, Vulcan Way, Coalville, LE67 3AP
Return Shipping Cost – Customers are responsible for arranging and covering the cost of the return. We do not arrange return collections.
1.6 Supplier Approval for Refunds – Once your return is received by the supplier, they will inspect the item and determine if the refund is valid. Only when the supplier issues a refund to us will we refund you.
2. How to Initiate a Return
2.1 To start a return, email us at liquidateease@gmail.com with the following details:
- Order Number
- Product Name & Reason for Return
- Photos of the Item in Its Original Packaging
2.2 We will provide return instructions. Do not send the product back without prior authorisation.
3. Refund Process
3.1 Inspection & Approval – Once your return is received by the supplier, they will inspect the item. If approved, the refund will be processed.
3.2 Refund Timeline – If approved, we will refund you only after we have received the refund from the supplier. This process may take up to 10 business days.
3.3 Refund Method – Refunds will be issued to your original payment method. It may take additional time for your bank or credit card provider to process the refund.
3.4 Rejected Returns – If the supplier determines the return is not valid (e.g., damaged, used, missing packaging), the return will be refused and no refund will be issued. The product will be sent back to you at your expense if requested.
4. Cancellation & Order Changes
4.1 Order Cancellation Before Dispatch – If you wish to cancel your order before it has been dispatched, email us immediately at liquidateease@gmail.com.
4.2 Order Cancellation After Dispatch – If the order has already been dispatched, it will be treated as a return and the 25% restocking fee will apply.
4.3 Cancellations Must Be Requested in Writing – To meet the cancellation deadline, notify us via email before the 7-day return window expires.
5. Damages & Faulty Items
5.1 Damaged or Incorrect Items – If your order arrives damaged or you receive the wrong item, notify us within 48 hours of delivery.
5.2 Proof Required – Provide clear photos of the damaged item and packaging for us to process a claim with the supplier.
5.3 Supplier Inspection – If the supplier confirms the damage or error, we will arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or Installed Equipment – Any item that has been used, installed, or is not in its original condition.
- Items Without Original Packaging – Products missing their original box and accessories.
- Sale Items & Custom Orders – Discounted, clearance, or special-order items.
7. Exchanges
7.1 We do not offer direct exchanges. If you need a different item, return your original purchase (if eligible) and place a new order.
8. Contact Us
For return requests or questions, please contact us at:
Email: liquidateease@gmail.com
Tel: 07395033840