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FAQ's

1. Shipping Questions

  • Q: How long does shipping take for commercial kitchen equipment?
    A: We offer free UK-wide shipping on all orders. Delivery takes 1-2 working days for smaller items and up to 3 working days for larger products such as ovens. You will receive tracking information once your order is dispatched.

  • Q: Do you charge for shipping on commercial kitchen appliances?
    A: No, all orders from Liquidate Ease come with free delivery across the UK. Whether you’re ordering a small item or large commercial equipment, there are no shipping fees.

  • Q: Can I track my commercial kitchen equipment order?
    A: Yes, once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to track your delivery online.

2. Product Conditions

  • Q: What is the difference between brand new, B-grade, and untested used commercial kitchen equipment?
    A: Brand new items are factory-sealed and come with full manufacturer warranties. B-grade items are products that may have minor cosmetic imperfections but are fully tested and functional. Untested used items have not been tested, sold as-is, and do not qualify for returns.

  • Q: Are B-grade commercial kitchen appliances reliable?
    A: Yes, all B-grade equipment is thoroughly tested to ensure it meets our quality standards. These items may have minor cosmetic defects but work just as well as brand-new products. They come with the same 7-day return policy as new items.

  • Q: Can I return an untested used commercial oven?
    A: Unfortunately, untested used items are sold as-is and are not eligible for returns. We advise that customers carefully read product descriptions before purchasing these items.

3. Return Policy

  • Q: What is your return policy for commercial kitchen equipment?
    A: We offer a 7-day return policy for both brand new and B-grade items, starting from the day of delivery. If you are unsatisfied with your product, please contact us to arrange a return. All returns are the responsibility of the customer, including return shipping costs.

  • Q: How do I initiate a return for a B-grade kitchen appliance?
    A: To initiate a return, contact our customer service team within 7 days of delivery. They will guide you through the process. Please note that return shipping costs must be covered by the customer.

  • Q: Can I return an item after 7 days?
    A: Unfortunately, we are unable to accept returns after the 7-day period. Please inspect your items upon delivery and notify us within that timeframe if you have any concerns.

4. Payment Options

  • Q: What payment methods do you accept?
    A: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay using PayPal for secure, fast transactions.

  • Q: Is it safe to pay for commercial kitchen appliances online?
    A: Yes, we use industry-standard encryption to ensure your payment information is secure. Our checkout process is fully compliant with GDPR and PCI-DSS standards to protect your data.

  • Q: Can I use PayPal to buy commercial kitchen equipment?
    A: Absolutely! PayPal is available as a payment option, allowing you to quickly and securely purchase any of our products.